Terms and Conditions

1. Provider and scope

Hola CAR Import is the trading name used for the services of the Spanish company identified above. That company is your contracting party and invoice issuer. The Dutch contact address does not itself establish a separate Dutch company or registered branch. Send questions, notices and complaints to the stated email or Spanish postal address.

These terms cover agreed assistance with importing and registering vehicles in Spain and separately agreed services. They are made available before contracting. Specific written agreements take precedence where legally permitted. The version accepted for your order applies; later website changes do not unilaterally amend an existing contract.

2. Services and responsibilities

Services may include file assessment, documentation, technical certificates, ITV coordination, registration, tax administration, plates or transport. Only work specified in your accepted quote is included. Homologation and modifications require a separate assessment. Restricted professional activities are carried out only by appropriately authorised providers.

We perform our agreed work with reasonable professional care. Public authorities and inspection bodies decide approvals, taxes, exemptions and registration. We do not guarantee an inspection result, exemption or official decision.

3. Website calculations and requests

Online calculations and initial advice use your inputs and available information. They are not a binding quote, official valuation or tax assessment. Missing amounts do not mean zero; CO₂, taxable value, routes and relocation relief may require document review. Images may be illustrative and do not establish a vehicle's ownership or condition.

Submitting a request, asking for a callback or opening an email does not order paid services. Our reviewed quote describes the work and proposed price.

4. Quotes and acceptance

The quote specifies scope, price, VAT treatment, separate costs, conditions and its expiry date. Check your details and selections before accepting. A contract is formed by your express acceptance and our confirmation, or at another explicitly agreed written point. A personal acceptance link records the relevant quote version; we confirm the agreed content electronically.

We promptly discuss obvious mistakes. We do not change an agreed price without a lawful basis and any required agreement from you.

5. Prices, VAT and additional charges

Consumer prices include applicable VAT unless an excluded third-party charge is clearly explained. Taxes, official fees, customs, inspections, retests, storage, transport and outside services are included only where expressly stated. Your quote and invoice specify the actual VAT treatment.

We explain foreseeable extra charges before commissioning paid additional work and obtain your agreement where required. Missing documents or unexpected technical requirements may lead to an amended proposal. Official charges are set by authorities, not us.

6. Payment and third-party funds

The invoice identifies the payee, bank account, amount and due date. Under the standard process payment is required before execution. Independently verify unexpected changes to bank details through a known contact channel.

Money advanced for taxes or third-party charges is separately specified and used only within the agreed mandate. We account for expenditure and unused advances. Following an appropriate warning, overdue payment may justify suspending unperformed work. Interest and collection costs are charged only as permitted by law and after any required notices.

7. Information and cooperation

Provide accurate, complete and current vehicle, ownership, residence and contact details and documents you may lawfully use. Tell us about modifications, damage, finance and restrictions affecting registration or taxes. You are responsible for the authenticity of supplied documents; this does not remove our duty to perform agreed checks.

Provide necessary authorisations, signatures and access to the vehicle in time. Powers of attorney are limited to the assignment. Do not send unnecessary identity-document copies through the general contact form. We explain missing information and scheduling consequences.

8. Timing, transport and vehicle use

Timelines are planning estimates unless expressly agreed as binding. We communicate material delays and discuss a reasonable next step; statutory deadlines and expressly essential dates retain their effect. You need not wait indefinitely.

Transport, handover, keys, condition, insurance and storage require explicit arrangements. Before any journey check registration, inspection, driving entitlement and insurance. Temporary plates do not authorise unrestricted driving. Applicable transport liability rules remain in force.

9. Taxes, exemptions and outside providers

We agree who handles tax administration and payments. A calculation does not grant an exemption; authorities assess residence, ownership, use and evidence. You remain responsible for accurate taxpayer information and legally due taxes, without excluding our responsibility for errors in agreed services. Appeals are included only if expressly agreed.

We may use suitable technical, transport or administrative providers, sharing only necessary data. We remain responsible for our own selection, instructions and agreed duties as required by law. If you contract directly with another provider, we make that distinction and its terms clear beforehand.

10. Consumer withdrawal

For a distance or off-premises service contract, a consumer generally has fourteen days from conclusion to withdraw without giving a reason, subject to statutory exceptions. Acceptance, prepayment or these terms do not remove that right. Failure to provide mandatory information can extend the withdrawal period.

Send an unequivocal statement by email or post, including your name, address, order reference and contract date. The model form below is optional. We acknowledge receipt and refund without undue delay within the statutory period, generally fourteen days after notice, using the original payment method unless you agree to a free alternative.

11. Starting within the withdrawal period

We start during the withdrawal period only on your express request, recorded on a durable medium where legally required. If you then withdraw, a proportionate charge for work actually performed is due only if the statutory information and consent conditions were met.

The right ends for a fully performed service only where the law permits, following your prior express consent to start and acknowledgement that full performance ends the right. General quote acceptance is not automatically that separate request or acknowledgement. We do not rely on an exception without satisfying its requirements.

12. Changes, cancellation and termination

Request changes or termination in writing. We discuss completed work, unavoidable outside commitments and avoidable costs. Cancellation does not automatically make the entire quote payable: any charge must be contractually and legally valid and account for saved costs and reasonable mitigation.

For a material breach, allow a reasonable chance to remedy where required. Statutory termination, suspension and compensation rights remain. On termination we explain the file position and reasonably assist transfer of documents you are entitled to receive.

13. Complaints and remedies

Send complaints as soon as reasonably possible with your reference and explanation. We acknowledge them and normally respond substantively within fourteen days or explain when a response can be expected. This administrative target does not shorten statutory consumer rights or limitation periods.

For a breach attributable to us we provide appropriate correction, repeat performance or another statutory remedy. If unresolved, we identify an appropriate consumer authority; we do not claim membership of an arbitration scheme without a verified basis.

14. Liability and events beyond control

Liability is determined by applicable law. These terms do not generally exclude consumer rights, deliberate misconduct, gross negligence or liability that cannot lawfully be limited. Both parties reasonably mitigate loss and allow appropriate correction.

An unfavourable authority decision alone is not our breach, but negligent filing may be. If events beyond reasonable control prevent work, we communicate, mitigate and discuss adjustment or termination when continued performance is unreasonable. Advance payments for undelivered services are settled as required by law.

15. Confidentiality and documents

We treat non-public files confidentially and process personal data under the privacy notice. Necessary disclosure to authorities and providers must stay within the assignment and law. You may use our advice and documents for your own file, respecting third-party rights. Misleading publication or unauthorised commercial resale is not permitted.

16. Law, courts and continuing rights

Spanish law applies, without removing mandatory protections under the law of a consumer's habitual residence where European conflict-of-law rules require them. Jurisdiction follows applicable European and national law; consumers are not forced into an exclusive Valencia court.

Invalid provisions do not remove the remainder where the contract can continue and are not unilaterally replaced with less favourable provisions. Resolve language questions before accepting; necessary information must be understandable. These terms supplement your statutory rights.

17. Model withdrawal notice

To the provider identified above, at its email or Spanish postal address: I hereby withdraw from the contract for [service and order reference], concluded on [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature: [only if sent on paper].